FAQ

ORDER QUESTIONS:

1. When I will receive my package?

Usually it takes 5-7 days to receive your package. We do not carry large stock, but prefer to make all our products to order, which means all products are as fresh and potent as possible.

2. Can I cancel my order?

Because we strive to get your order processed, packed and shipped as quickly as possible, it is often too late to cancel an order after is has been placed. Please contact us via email if you wish to cancel or make any changes to your order: hello@belovedskin.com

3. Can I change my order?

Please contact us via email if you wish to cancel or make any changes to your order: hello@belovedskin.com

 

POLICY QUESTIONS:

1. What is your return policy?

We sincerely hope that you are happy with your purchase of our handcrafted BE.LOVED products. However, we do acknowledge in certain instances you may choose to return your items. We are happy to refund or exchange any products purchased by yourself, provided they are in their original packaging, unopened, unused and free from any damages.
If you wish to return any purchased products, please notify us via email within 7 days of purchase:  hello@belovedskin.com

2. Who pays the shipping costs on returned items?

To return any products, you will need to pay the return shipping cost.

 

PRODUCT QUESTIONS:

1. Does BE.LOVED test on animals?

BE.LOVED does not endorse or conduct animal testing on any of our products or ingredients, nor do we allow any other parties, such as manufacturers and suppliers, to conduct animal testing on our behalf. All collaborating parties are in compliance with the requirements and timelines of the European Union (EU) Cosmetics Regulation EC/1223/2009, banning the testing of cosmetics ingredients on animals within the EU.

2. Are BE.LOVED products vegan?

All our products are 100% vegan.

3. Are any fragrances or perfumes used in BE.LOVED products?

No. We have a ‘no compromise’ policy, which means we strictly use only natural essential oils to achieve the beautiful aromas of our products.